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Privacy Policy

1. Introduction

Home Biotica (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose and store personal information when you visit our website, contact us, or engage our services.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

2. What personal information we collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Property address

  • Information provided in pre-inspection questionnaires

  • Information relating to building conditions, moisture issues, or indoor environmental concerns

  • Any other information you voluntarily provide via forms, email, phone, or social media

We do not collect sensitive information unless it is voluntarily provided and reasonably necessary for our services.

 

3. How we collect personal information

We collect personal information when you:

  • Submit an enquiry through our website

  • Complete a pre-inspection questionnaire

  • Contact us by phone, email, or social media

  • Engage our services

  • Subscribe to updates or marketing communications (if applicable)

 

4. Why we collect personal information

We collect and use personal information to:

  • Respond to enquiries

  • Provide mould and water damage assessments

  • Prepare reports and recommendations

  • Communicate with clients before, during, and after inspections

  • Improve our services and website

  • Meet legal, regulatory, or insurance obligations

 

5. Disclosure of personal information

We may disclose personal information only where reasonably necessary, including to:

  • Accredited laboratories (for environmental sample analysis)

  • Professional advisers (e.g. insurers, accountants)

  • Regulatory authorities where required by law

We do not sell or rent personal information to third parties.

 

6. Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically or in hard copy and is retained only for as long as necessary to fulfil its purpose or meet legal obligations.

 

7. Website analytics and cookies

Our website may use standard analytics tools (such as Google Analytics) to collect non-identifiable information including:

  • Browser type

  • Pages visited

  • Time spent on the site

This information helps us improve website performance and user experience. You can disable cookies through your browser settings.

 

8. Access and correction

You may request access to personal information we hold about you, or request corrections if you believe it is inaccurate or outdated.

Requests can be made by contacting us using the details below.

 

9. Complaints

If you believe we have breached your privacy, please contact us and we will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

10. Contact us

For privacy enquiries, access requests, or complaints, contact:

Home Biotica
Email: eleanor@homebiotica.com.au
 

 

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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